This Client Service Agreement is provided to you in advance for review.
Before the procedure begins at LASH.ME.KATE, you confirm your agreement with the terms of this document by signing it in the studio.
Booking, payment, and/or attending an appointment confirm that you have read, understood, and fully agreed to the terms of this Agreement.
- Nature of Services
- All services provided by LASH.ME.KATE are non-medical, cosmetic treatments.
- Results are individual and may differ from examples shown in the portfolio.
- Health Declaration and Client Responsibility
- The Client confirms that they have no contraindications to the procedures or have fully disclosed all relevant health information in advance (including allergies, eye or skin conditions, pregnancy, and medication use).
Failure to disclose such information releases the Studio from all responsibility for any consequences.
- Allergic Reactions and Patch Test
- The Client acknowledges that individual allergic or adverse reactions may occur even when professional and certified products are used.
A patch test is recommended at least 48 hours before the procedure and is provided free of charge upon the Client’s request.
Refusal or failure to complete a patch test does not constitute grounds for complaints or refunds.
Allergic reactions and individual sensitivity are not grounds for refunds.
- Aftercare
- The Client agrees to follow all aftercare instructions provided by the technician.
- Failure to do so releases the Studio from responsibility for retention, appearance, and possible reactions.
- Cancellations, Rescheduling, and Late Arrivals
- Appointments must be cancelled or rescheduled at least 24 hours in advance.
- Cancellations within 24 hours or no-shows are charged 100% of the service price and are non-refundable.
- Arrival up to 15 minutes late may result in a shortened service with full charge.
- Arrival more than 15 minutes late may result in refusal of service without refund.
- Client Conduct During the Procedure
- The Client agrees to behave respectfully and follow all instructions given by the technician.
The Studio reserves the right to suspend or terminate the procedure without a refund if the Client violates conduct rules, fails to follow instructions, interferes with the procedure, is under the influence of alcohol, drugs, or other substances, or creates unsafe conditions for themselves, the technician, or the equipment.
In such cases, the service is considered partially or fully provided, and no refunds or claims will be accepted.
- Photo and Video Recording
- The Client gives full and unconditional consent to photo and video recording of the procedure and its results.
- This includes permission to use the materials for portfolio, marketing, and promotional purposes.
- The Client’s face may be concealed upon request.
- Final Provisions
- LASH.ME.KATE (UK) is not responsible for individual reactions or consequences that occur outside the Studio.
The current version of this Agreement is confirmed by the Client’s signature prior to the procedure.
CONFIRMATION OF AGREEMENT
I confirm that I have read, understood, and fully agree to the terms of service at LASH.ME.KATE (UK).